Refund policy

Refund & Return Policy

StyledGenie UG

At StyledGenie UG, we value your satisfaction and strive to provide you with high-quality fashion products and services. If you are not fully satisfied with your purchase, our refund and return policy ensures a fair and transparent process.

1. Right of Withdrawal (Widerrufsrecht)

As a consumer within the EU, you have the right to withdraw from your purchase within 30 days without giving any reason.

The withdrawal period is 30 days from the day you received your order.
To exercise your right of withdrawal, you must inform us by email at info@styledgenie.com with your order number and details of the items you wish to return.

2. Return Conditions

For a return to be eligible:

The item must be unworn, unwashed, and in its original condition with all tags attached.
Items such as lingerie, swimwear, earrings, and customized/personalized items are non-returnable for hygiene reasons.
Returns must be shipped back within 14 days of notifying us about the withdrawal.

3. Return Process

Request a Return: Contact our customer service team at info@styledgenie.com within 30 days of receiving your order.
Prepare the Package: Securely pack the items, including the original invoice or packing slip.
Ship the Return: Send the parcel to the return address provided by our team.
- Customers are responsible for return shipping costs unless the item is faulty or incorrectly delivered.
- We recommend using a trackable shipping service.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 7–10 business days.
Shipping fees, customs duties, and handling charges are non-refundable.

5. Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, please return your product for a refund and place a new order.

6. Damaged or Defective Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at info@styledgenie.com with photos. We will cover the return shipping costs and issue a full refund or replacement.