Cancellation policy

Purchase Options & Cancellation Policy — StyledGenie

Last updated: 19 September 2025

Purchase Options

1) Standard Purchase

Currency: EUR (€). VAT included where applicable.
Payment methods: Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay, Klarna Pay Now/Pay Later (availability varies by country), and major debit cards.
Security: 3-D Secure/Strong Customer Authentication may be required. Orders may be declined if flagged by our fraud checks.

2) Express Checkout

Accelerated options (Apple Pay/Google Pay/Shop Pay) may skip certain fields for speed.
Address and item details are taken from your wallet—please review carefully before submitting.

3) Gift Cards & Store Credit

E-Gift Cards: Delivered by email; redeemable at checkout; non-refundable and not exchangeable for cash (unless required by law).
Store Credit: Issued in EUR; applied to merchandise and shipping; cannot purchase other gift cards.

4) Promo Codes & Discounts

Enter at checkout; one code per order unless stated otherwise.
Discounts apply to merchandise subtotal after any store credit and before shipping/taxes.
If you return items from a discounted order, the discount is prorated across returned items.

5) Pre-Orders & Backorders

Marked on product page and at checkout with the estimated ship window.
We authorize your payment at checkout and capture when the item ships. Some payment methods may charge immediately—this will be shown at checkout.
Cancellable any time before dispatch (see Cancellation Policy below).
If timelines shift, we’ll email an updated estimate. You can keep or cancel.

6) Bundles & “Buy More, Save More”

Bundle prices reflect total savings; if you partially return, refund equals the bundle item’s effective price post-discount.

7) Invoicing

A VAT invoice/receipt is emailed after we accept your order. Contact support@styledgenie.com for any corrections.

Order Changes (Address, Size, Color)

We can attempt edits before dispatch. Once a shipping label is created, changes aren’t guaranteed.
For fastest help, reply to your order confirmation email with subject: “CHANGE REQUEST — [Order #]” and specify exactly what to change.

Cancellation Policy

This policy covers cancelling an order before it ships. For returns after delivery, please see our Returns & Refunds Policy (which includes your 14-day EU right of withdrawal).

How to Cancel

Fastest: Click “Cancel” from your order status page (if shown) or reply to your order confirmation with subject: “CANCEL — [Order #]”.
Email: support@styledgenie.com (include Order # and reason).

Cancellation Windows

Because we pack quickly, the window is short:

Germany — Standard shipping: Request within 60 minutes of placing the order.
Germany — Express shipping: Request within 30 minutes of placing the order.
EU (outside Germany) & International: Request within 60 minutes of placing the order.
Pre-orders/Backorders: Cancellable any time before dispatch.

If your order is already processed or dispatched, we can’t cancel it—please refuse the delivery or return it after receipt according to our Returns & Refunds Policy.

Partial Cancellations

If only some items are cancelled before dispatch, we’ll adjust your totals and shipping rate.
If the cancellation drops your order below a free-shipping threshold, the applicable shipping fee may apply.

Refunds for Cancelled Orders

Approved cancellations are refunded to the original payment method.
Depending on your bank, it can take 3–10 business days to appear.
Gift cards/store credit are re-credited to your balance.
Non-refundable charges: Currency conversion or issuer fees (if any) aren’t controlled by us.

Orders We May Cancel

We may cancel and refund an order (or request more info) if:

We suspect fraud or unauthorized payment.
The item is out of stock or has a critical pricing/listing error.
We cannot deliver to the provided address or comply with import restrictions.

You’ll be notified by email and refunded if applicable.